Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors: Moderating effects of working-from-home
Yükleniyor...
Tarih
2021
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
ELSEVIER SCI LTD
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
This study examines the effects of working-from-home during the COVID-19 pandemic on management-level
hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working-
from-home tends to be a double-edged blade that leads to both positive and negative employee behavioral
outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies
the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses
the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theo-
retical contributions and managerial recommendations are provided.
Açıklama
Anahtar Kelimeler
COVID-19, Engagement, Burnout, Telework, Working-from-home, Hospitality, Managers, Turnover Intentions
Kaynak
International Journal Of Hospitality Management
WoS Q Değeri
Q1
Scopus Q Değeri
Q1
Cilt
98
Sayı
Künye
Chi, O. H., Saldamli, A., & Gursoy, D. (2021). Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home. International Journal of Hospitality Management, 98, 103020.
