Instructors' emotional labor and burnout

The aim of the current study is to investigate if there is a significant relationship between instructors' emotional labor and burnout. The population of the study which is structured on relational survey model is made up of 126 instructors working at different faculties associated to a university in the Black Sea Region of Turkey. Emotional Labor Scale which was developed by Diefendorff, Croyle and Grosserand in 1999 and adapted into Turkish by Basim and Begenirbas (2012) and M aslach Burnout Inventory that was developed by M aslach and Jackson in 1986 and adapted into Turkish by Ergin (1993) were used as data collection tools in this study. In the analysis of the data, in order to obtain the instructors' surface acting, deep acting, naturally felt emotions, emotional exhaustion, depersonalization and reduced personal accomplishment, average and standard deviation and to find out the if there is a significant relationship between instructors' emotional labor and burnout Spearman Rho correlation coefficient were applied. The findings of the present study documented that instructors' exhibition of naturally felt emotions was higher than their exhibition of surface acting and deep acting and instructors' emotional exhaustion, depersonalization and reduced personal accomplishment was found to be low. It was found that there is a positive significant relation in a low level between instructors' exhibition of surface acting and emotional exhaustion, depersonalization, but a negative significant relation in a low level between instructors' exhibition of deep acting and reduced personal accomplishment and instructors' exhibition of naturally felt emotions and emotional exhaustion, depersonalization and reduced personal accomplishment.