The role of communication quality, relational commitment, and reciprocity in building supply chain resilience: A social exchange theory perspective

dc.authorid0000-0003-0528-6135en_US
dc.authorid0000-0003-4942-1415en_US
dc.authorid0000-0002-6853-3255en_US
dc.authorid0000-0001-7485-3194en_US
dc.authorid0000-0003-3540-2264en_US
dc.contributor.authorSağlam, Yeşim Can
dc.contributor.authorÇankaya, Sibel Yıldız
dc.contributor.authorGölgeci, İsmail
dc.contributor.authorSezen, Bülent
dc.contributor.authorZaim, Selim
dc.date.accessioned2023-08-03T10:51:19Z
dc.date.available2023-08-03T10:51:19Z
dc.date.issued2022en_US
dc.departmentBAİBÜ, İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümüen_US
dc.description.abstractAlthough supply chain risk management is a process that can be actualized through collaboration and communication in supply chains, little is known about how social factors can lead to supply chain resilience (SCR). The present study evaluates the relationship between supply chain members as social relationships and explores their role in SCR. Following the social exchange theory perspective, communication quality, reciprocity, and relational commitment are examined as the potential antecedents of SCR. The mediating role of communication quality in linking reciprocity and relational commitment to SCR is also investigated. Partial least squares structural equation modeling is used to test the research hypotheses and analyze the data obtained from prominent executives of manufacturing firms. Our findings indicate that communication quality is an imperative factor in explaining SCR. We also found that communication quality mediates the relationship between relational commitment and SCR and between reciprocity and SCR. In line with previous literature, SCR is positively related to supply chain risk management performance, empirically supporting the proposed value of SCR for firm risk management processes. This paper advances a new front in SCM research by adopting the social exchange theory perspective and empirically examining the role of communication quality, relational commitment, and reciprocity.en_US
dc.identifier.citationSaglam, Y. C., Çankaya, S. Y., Golgeci, I., Sezen, B., & Zaim, S. (2022). The role of communication quality, relational commitment, and reciprocity in building supply chain resilience: A social exchange theory perspective. Transportation Research Part E: Logistics and Transportation Review, 167, 102936.en_US
dc.identifier.doi10.1016/j.tre.2022.102936
dc.identifier.endpage18en_US
dc.identifier.issn1366-5545
dc.identifier.issn1878-5794
dc.identifier.scopus2-s2.0-85140326196en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.startpage1en_US
dc.identifier.urihttp://dx.doi.org/10.1016/j.tre.2022.102936
dc.identifier.urihttps://hdl.handle.net/20.500.12491/11424
dc.identifier.volume167en_US
dc.identifier.wosWOS:000880443600007en_US
dc.identifier.wosqualityQ1en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.institutionauthorÇankaya, Sibel Yıldız
dc.language.isoenen_US
dc.publisherPergamon-Elsevier Science Ltden_US
dc.relation.ispartofTransportation Research Part E-Logistics and Transportation Reviewen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectSocial Exchange Theoryen_US
dc.subjectSupply Chain Resilienceen_US
dc.subjectSupply Chain Risk Managementen_US
dc.subjectBusiness Relationshipsen_US
dc.subjectFinancial Performanceen_US
dc.subjectTransaction Costen_US
dc.titleThe role of communication quality, relational commitment, and reciprocity in building supply chain resilience: A social exchange theory perspectiveen_US
dc.typeArticleen_US

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