A new evaluation model for service quality of health care systems based on AHP and information axiom

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dc.authorid0000-0002-4394-121Xen_US
dc.authorid0000-0001-9318-1135en_US
dc.authorid0000-0001-8672-1340en_US
dc.contributor.authorAktaş, Ahmet
dc.contributor.authorÇebi, Selçuk
dc.contributor.authorTemiz, İzzettin
dc.date.accessioned2021-06-23T19:42:35Z
dc.date.available2021-06-23T19:42:35Z
dc.date.issued2015
dc.departmentBAİBÜ, Mühendislik Fakültesi, Endüstri Mühendisliği Bölümüen_US
dc.description.abstractEvaluation of service quality of public hospitals has been largely ignored by health care providers although it is vital for human life. For this, some regulations are being done by Turkish Ministry of Health to improve service quality. One of them is to construct quality teams for hospitals. The other is classification of hospitals into five groups based on their service quality and government provides promotion to hospitals based on this classifications. However, the current classification procedure is not based on an analytical method. Therefore, in the scope of this paper, service quality index has been developed in order to present a scientific basis for classification of hospitals by using multiple criteria decision making tools with respect to existing parameters in the literature. In the scope of this study, service quality parameters are determined and importance degrees of them are obtained by using analytic hierarchy process in terms of service providers and patients. Then, a formulation has been provided to obtain service quality index (SQI) for hospitals. A case study for public hospitals is presented to test applicability of the proposed method.en_US
dc.identifier.doi10.3233/IFS-141385
dc.identifier.endpage1021en_US
dc.identifier.issn1064-1246
dc.identifier.issn1875-8967
dc.identifier.issue3en_US
dc.identifier.scopus2-s2.0-84923163897en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.startpage1009en_US
dc.identifier.urihttps://doi.org/10.3233/IFS-141385
dc.identifier.urihttps://hdl.handle.net/20.500.12491/8539
dc.identifier.volume28en_US
dc.identifier.wosWOS:000349834500003en_US
dc.identifier.wosqualityQ3en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.institutionauthorAktaş, Ahmet
dc.language.isoenen_US
dc.publisherIos Pressen_US
dc.relation.ispartofJournal Of Intelligent & Fuzzy Systemsen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectAHPen_US
dc.subjectDecision Makingen_US
dc.subjectInformation Axiomen_US
dc.subjectService Qualityen_US
dc.titleA new evaluation model for service quality of health care systems based on AHP and information axiomen_US
dc.typeArticleen_US

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