Analysis of e-complaints for restaurant enterprises in the world's 50 best restaurant list

dc.authorid0000-0003-4615-1982
dc.authorid0000-0002-9815-4424
dc.authorid0000-0003-4799-0833
dc.contributor.authorŞengül, Serkan
dc.contributor.authorÇavuş, Osman
dc.contributor.authorTaşkın, Erol
dc.date.accessioned2021-06-23T18:33:07Z
dc.date.available2021-06-23T18:33:07Z
dc.date.issued2018
dc.departmentBAİBÜ, Turizm Fakültesi, Gastronomi ve Mutfak Sanatları Bölümüen_US
dc.description.abstractIn this study, it was aimed to determine the problematic aspects of restaurants entering the Top 50 Restaurant List of the World expressed by customers by analyzing the complaints shared on TripAdvisor that is the hotel, restaurant and destination interpretation site. The content of 1037 complaints shared in English for the 50 restaurants on the TripAdvisor site was analyzed through descriptive analysis. It has been determined that the complaints of the customer complaints about the restaurants are mainly about "average" value, concentrating on price-quality balance, under expectation / disappointment and taste. Findings show that restaurants are inadequate in terms of price quality balance and therefore businesses need to find solutions to this issue. In line with the results obtained, recommendations are given to restaurants in the World's Top 50 Restaurant List, who are striving to enter this list and want to provide quality service.en_US
dc.identifier.doi10.21325/jotags.2018.189
dc.identifier.endpage334en_US
dc.identifier.issn2147-8775
dc.identifier.issue1en_US
dc.identifier.startpage320en_US
dc.identifier.trdizinid311341en_US
dc.identifier.urihttps://doi.org/10.21325/jotags.2018.189
dc.identifier.urihttps://app.trdizin.gov.tr/makale/TXpFeE16UXhNUT09
dc.identifier.urihttps://hdl.handle.net/20.500.12491/2148
dc.identifier.volume6en_US
dc.indekslendigikaynakTR-Dizinen_US
dc.institutionauthorŞengül, Serkan
dc.institutionauthorÇavuş, Osman
dc.institutionauthorTaşkın, Erol
dc.language.isoenen_US
dc.relation.ispartofJournal of Tourism and Gastronomy Studiesen_US
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectThe World’s 50 Best Restaurants List
dc.subjectTripAdvisor
dc.subjectComplaint Management
dc.titleAnalysis of e-complaints for restaurant enterprises in the world's 50 best restaurant listen_US
dc.typeArticleen_US

Dosyalar

Orijinal paket
Listeleniyor 1 - 1 / 1
Yükleniyor...
Küçük Resim
İsim:
serkan-sengul.pdf
Boyut:
469.13 KB
Biçim:
Adobe Portable Document Format
Açıklama:
Tam metin/ Full text