Chi, Oscar HengxuanSaldamlı, AsımGürsoy, Doğan2023-05-122023-05-122021Chi, O. H., Saldamli, A., & Gursoy, D. (2021). Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home. International Journal of Hospitality Management, 98, 103020.0278-43191873-4693http://dx.doi.org/10.1016/j.ijhm.2021.103020https://hdl.handle.net/20.500.12491/10871This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working- from-home tends to be a double-edged blade that leads to both positive and negative employee behavioral outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theo- retical contributions and managerial recommendations are provided.eninfo:eu-repo/semantics/openAccessCOVID-19EngagementBurnoutTeleworkWorking-from-homeHospitalityManagersTurnover IntentionsArticle10.1016/j.ijhm.2021.10302098344938872-s2.0-85110211210Q1WOS:000691500700021Q1